Shipping policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@scottfarmer.art. Please note that returns will need to be sent to the following address: Kinetix Group, LLC, 8115 E. La Junta Rd., Scottsdale, AZ 85255.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@scottfarmer.art.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products or digital downloadable files (such as special orders or personalized items). We also do not accept returns for sealed goods, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges / Returns
We do not accept refund or exchanges for buyer's remorse.
Refunds
Refunds are at our sole discretion. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 20 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 25 business days have passed since we’ve approved your return, please contact us at info@scottfarmer.art.
Print On Demand Products
Print on demand products are created by a third party. Items purchased using our print on demand process are governed by additional return policies as outlined below:
Last updated on June 3, 2022
Any claims for misprinted/damaged/defective items must be submitted within 15 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
The return address is set by default to the manufacturer’s facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If the manufacturer’s facility isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our the manufacturer’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). Please enter address carefully at checkout.
Unclaimed - Shipments that go unclaimed are returned to the manufacturer and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
We do not accept returns of sealed goods, such as but not limited to clothing or face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer - We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are not accepted.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.